At RunBiz, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward return and refund process subject to the terms below.
1. Return Period
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, the item should be returned in the condition in which it was received, including applicable original packaging, accessories, manuals, parts, and other included materials.
Certain products may have additional return requirements due to their nature. Any product-specific return conditions will be stated in the applicable product listing.
2. Returns Due to Change of Mind
If you simply changed your mind, ordered the wrong item, selected the wrong size or color, no longer need the item, or otherwise decide you do not want the product:
- The return must be requested within 30 days of delivery.
- The buyer is responsible for return shipping costs.
- The item should be returned in the same condition in which it was received.
- The refund will be issued after the returned item is received and inspected.
- Original shipping charges, if any, are not refundable for a change-of-mind return unless otherwise required by applicable law or stated in the applicable listing.
3. Damaged, Defective, Incorrect, or Not-as-Described Items
If your item arrives:
- Damaged
- Defective
- Missing essential parts or accessories
- Different from the item ordered
- Significantly different from the description or photographs
- With another problem caused by an error in fulfillment
please contact us as soon as possible.
For these types of issues:
- We will provide instructions for returning the item.
- We will be responsible for the applicable return shipping cost.
- We may offer a replacement, exchange, or full refund, depending on the circumstances and product availability.
- If a return is required, the refund will be processed after the returned item is received, subject to applicable marketplace policies and buyer protections.
For damaged or incorrect items, photographs may be requested to help us resolve the issue quickly.
4. Refunds
Once an approved return is received and inspected, we will process the applicable refund.
Refunds are issued through the original payment method whenever possible.
Depending on the payment provider, bank, marketplace, or payment method used, it may take additional business days for the refund to appear in your account.
For orders placed through a marketplace such as eBay, refunds will be processed through the applicable marketplace’s refund system and in accordance with its applicable policies.
5. Items Returned Used or Damaged
Returned merchandise should be in the same condition in which it was received.
If an item is returned used, damaged, missing parts, or otherwise diminished in value beyond what is reasonably necessary to inspect the product, the amount of any refund may be adjusted to reflect the loss in value where permitted by applicable law and marketplace policy.
This does not limit any rights you may have under applicable consumer protection laws or marketplace buyer-protection policies.
6. Return Authorization
Please contact us before sending an item back.
Do not send a return to an address obtained from a package, shipping label, manufacturer, or other source unless we specifically instruct you to do so.
We will provide the appropriate return instructions and return address for your order.
7. Return Shipping
For a change-of-mind return, the buyer is responsible for the return shipping cost unless the applicable product listing specifically states otherwise.
If the return is required because the item was damaged, defective, incorrect, or significantly different from the listing, we will provide or arrange an appropriate return shipping method in accordance with applicable marketplace requirements.
Returns should be shipped using a trackable shipping service when tracking is available.
8. Exchanges and Replacements
When appropriate, we may offer a replacement or exchange instead of a refund.
Replacement or exchange availability depends on product availability at the time the request is processed.
If a replacement is not available or is not appropriate for the circumstances, a refund may be provided instead.
9. Orders That Have Not Yet Shipped
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests received before the order has entered the fulfillment process. However, cancellation cannot always be guaranteed once an order has been processed for shipment.
If an order has already shipped, the order may need to be handled through the applicable return process.
10. Delivery Problems and Missing Packages
If tracking indicates that an order was delivered but you cannot locate the package, please first check with household members, neighbors, the delivery location, and the applicable carrier.
Please contact us if you are unable to locate the package so that we can assist with the next steps.
If an order is confirmed as lost or otherwise qualifies for a refund under applicable marketplace buyer-protection rules, we will work with you to resolve the issue.
11. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges or other costs may apply where permitted by applicable law and marketplace policy.
Please contact us immediately if you discover an address error after placing an order. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered the fulfillment process.
12. Marketplace Purchases
For purchases made through marketplaces such as eBay, the marketplace’s applicable policies, buyer protections, return procedures, and refund requirements also apply.
Where a marketplace policy provides a buyer with rights or protections that differ from this policy, the applicable marketplace policy will govern that transaction.
13. How to Request a Return
To start a return, please contact us through the platform where you placed your order and provide:
- Order number
- Reason for the return
- Description of the issue
- Photographs, when applicable
We will provide the appropriate return instructions and help you complete the return process.
Our goal is to resolve return and refund requests promptly, fairly, and professionally.